Shipping & Delivery
Orders delivered to an Australian address are free of charge where the order total is $100 or greater after any discounts or coupons have been applied
Standard Delivery for orders under $100 is charged at $9.95
We aim to ship your order within 2-3 business days. Standard Delivery takes approximately 2-5 business days depending on your location.
For international orders, please email us at firstname.lastname@example.org and we shall provide you with a shipping quote.
Delivery times overseas depend on location although usually takes between 2-4 weeks.
Delivery terms & conditions
It is your responsibility to advise us should an order delivery be incorrect or damaged. Please contact us immediately via email.
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. We shall also not be held liable for any loss or damage resulting from late delivery
We do not accept returns unless there is a fault with the product. In the unlikely event that you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this please return the item. Once your return is received and inspected, we will notify you of the approval or rejection of your return.
Only items purchased on the Aequora website can be returned to us for store credit. Items purchased in a store, or specialty online retailer or elsewhere must be returned to their original point of purchase.
Our Returns Policy does not affect your statutory rights.